HELP CENTER

How do I use my coupon code?

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Then simply click "Use coupon code" and enter your coupon code and your discount will be applied. Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2-5 business days.

Our support team is always happy to guide you at any step!

How do I check on the status of my order?

You can always check on the status of your order by logging into your Account and going to Order History status. If you would like to know your tracking number and how to track your package, please Contact us and we would be happy to give you the information. 

You can also track it by yourself through the following link: TRACK YOUR ORDER.

What if I need to modify my order?

If you would like to add items to your existing order, please place an additional order. We do not store your payment information, so we cannot change the order.

Can I cancel an order once it has been paid for?

No, once an order has been placed it can not be cancelled.  The only exception is that if you ordered the wrong item by mistake. In order to change your order, please contact us IMMEDIATELY so that we can change your order.  Once an order has been processed or shipped, you can not change or cancel your order.  We ship very soon after an order is placed, so please contact us as soon as possible. You may not cancel because you no longer want the item(s), changed your mind, or can't afford the item(s). PLEASE do not order unless you are 100% sure that you want the item(s).

Do you ship to my country?

Lucky for you, we offer FREE WORLDWIDE shipping on every order! Be sure to take advantage of this promotion before it's over (we normally offer free shipping on all orders over $85). We package & ship orders to nearly every country across the globe but transit time will vary from location to location. 

How long does it take to receive an order after it has been placed?

All orders are processed & shipped as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your location. We typically take 2-5 business days for handling & processing your order. The typical delivery time frame is anywhere from 7-20 business days. 

PLEASE NOTE: These times are only estimates and it varies from country to country and time of year. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs or natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to animestorecenter.info@gmail.com for additional assistance in this matter. 

IMPORTANT: Italy, South America, Mexico, Africa, Central America, remote islands and a few other places take much longer. Sometimes as long as 4-8 weeks.

Do you provide tracking information and shipping insurance? 

Yes, all our products are shipped with tracking number and come with insurance. We will send you the tracking number via email once your order ships. If you haven’t received tracking info within 5 days, then please Contact us.

How can I track my package?

You can track the status of your package through the following link: TRACK YOUR ORDER.

PLEASE NOTE: Tracking number information may take up to 2-3 days to appear on the courier's server.

The tracking number seems to have stopped. Is everything ok?

This is quite common. If the last tracking update was the origin country and the tracking stops, this usually means that the package has left origin country. The tracking will start updating again after the package clears customs in the destination country. This can sometimes take a while to update (up to several weeks in some countries).

What happens if the package is lost in transit?

We insure all our shipments with tracking number, which means that you don’t have to worry about your purchase being lost during transit. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible.

I ordered multiple items but only received one. Where is the rest of my order? 

We work with multiple global partners, so it can happen that your items are shipped separately; this is to speed up delivery. Don’t worry, you will get the items that you ordered.

What payment methods do you accept?

We accept online secure payments via Credit Cards, Debit Cards and other services.

Which currency will I be charged in?

Your order will be charged in US Dollars. Please note that additional exchange fee may apply if your currency is other than US dollars. 

Can I do payment plans?

Sorry, we do not accept payment plans. All items must be fully paid at the time of purchase.

Can I return or exchange a product?

Your 100% satisfaction is important for us. For that reason we offer a 30-days Return & Exchange Policy which means you have 30 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or exchange, please contact us at animestorecenter.info@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to ship your package to us. Items sent back to us without first requesting a return will not be accepted.

Are returns free?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping costs will be deducted from your refund.

We recommend returning the product by using a trackable shipping service. 

What happens if I receive a damaged or wrong item? 

If the case you receive a wrong item or it gets damaged upon a delivery - we will exchange you the product free of charge. Please inspect your order upon reception and contact us immediately so that we can evaluate the issue and make it right.

When will I receive my refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If my package is sent back, do I have to pay for it to be shipped again?

Yes, unfortunately if your item was shipped back to us because you entered an incomplete address (missing information such as apartment #, etc), wrong or incorrect address, didn't pick it up from the post office before the time limit, weren't home when it arrived and it got sent back, you are responsible for the cost of re-shipping the item. The only exception is that if we made a mistake on your address. So PLEASE watch for your item online with the tracking number that we provide.

All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.